Privacy policy

Scented Flame Candle Supply LLC is committed to safeguarding your privacy. This policy describes how Scented Flame Candle Supply LLC collects, uses and discloses your personal information when you visit or make a purchase on the Scented Flame Candle Supply LLC website (this “Site”).

This website adheres to the following policy for ensuring the privacy of any personally identifiable information that may be collected through it. This policy is only applicable to the Site, and not to any other websites that you may be able to access from this Site or any website of Scented Flame Candle Supply LLC’s partners, each of which may have data collection, storage, and use practices and policies that differ materially from this policy.

Your use of this Site is governed by this policy and the Terms of Service available at www.scentedflame.com.  This site is only intended for use by persons residing in the United States.  If you do not agree with this policy or if you reside outside of the United States, do not use the Site.

This policy addresses:

  • Your visit to the Scented Flame Candle Supply LLC.com Site;
  • The information that Scented Flame Candle Supply LLC collects from visitors and the personal information that you submit to Scented Flame Candle Supply LLC to access services through this Site;
  • How the information you provide to us is used by us;
  • When your personal information may be shared with third parties; and
  • Security of information.

1 - Your Site Visits and Information We Collect

You do not need to provide any personal information to visit public sections of this Site. To evaluate this Site and improve our service to you, our web servers may automatically collect usage data, such as IP addresses, domain servers, browser type, access time, what website you were referred from, and what pages you visited on the website.

2 - Secure Information Transmissions

When you send confidential payment card information via the Site, such information is managed by our payment processor.  The information is encrypted when sent and decoded once it reaches the payment processor.  We do not receive and do not store any payment information on the Site or on our servers.  Email that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. 

While we have implemented safeguards, you should be aware that Internet security technology rapidly changes.  As such, we cannot guarantee that the safeguards we employ today can protect your personal information from the threats of tomorrow, or that our security measures are failsafe and not subject to circumvention or unauthorized intrusion.   You should also be aware that, despite our best efforts, factors beyond our control may result in disclosure of data.

3 - Collecting Information

We will only collect personally identifiable information from you if you voluntarily supply it (e.g., information you provide during the user registration process, in connection with purchasing products through this Site, or contained in email messages you send to us). Scented Flame Candle Supply LLC is the only organization that uses the information collected on this Site, except as described in this policy. Scented Flame Candle Supply LLC does not sell or rent any personal identifiable information that you supply to us.

4 - Usage of Collected Information

We use industry standard software to create summary statistics of this Site usage data we collect, which may then be used to highlight what our visitors find interesting, to improve this Site, to identify system performance issues, and for other internal purposes.

We may use your IP address to help diagnose problems with our servers and to administer this Site.  Data gathered from logging your IP address is not tied to your personal information and is not used to identify you.

5 - Cookies

Like most websites, our server may place a “cookie” in the browser of a visitor’s computer. “Cookies” are small computer files that are transferred to your computer’s hard drive that contain information such as user ID, user preferences, lists of pages visited and activities conducted while browsing this Site. The cookie will assign a user a unique number that allows this Site to save information so that the information does not need to be re-entered and to otherwise make it more convenient for you to use this Site. Data on this Site usage we collect using cookies is not tied to your personal information and is only used in aggregate form. At no time will this cookie reveal to others any information about you. At your option, you may block cookies or delete cookies from your hard drive. However, by disabling cookies, you may not have access to the entire set of features of this Site.

6 - Information You Submit

If you register to access various services on this Site, you may be asked to complete online registration forms and submit personal information such as your name, address, phone number, email address, payment method and personal preference information. You may be asked to confirm enrollment or your identity by entering a user ID and password, clicking on “acceptance buttons,” or other methods to verify your identity.

Any information that you may reveal in your user profile, an uploaded photo, a review posting, or other online discussion or forum (“Public Content”) is intentionally open to the public and is not in any way private. We may store your Public Content, display it to other users, and use it for promotional purposes. We are not responsible for the information you choose to include in your Public Content. You should think carefully before disclosing any personally identifiable information in any public forum, as it can be seen and viewed by others and/or collected by third parties and may be used by others in ways we are unable to control or predict.

7 - Third Party Services and Websites

This Site may include functionality that allows integration with third party sites, such as Instagram, Facebook, YouTube, Pinterest or other social networks. We may allow you to share your selected Public Content with those third-party sites and may export information concerning your use of this Website to such third-party sites. Some of those third-party services may provide us with your information to enhance and personalize your use of this Site. If you submit your credentials (e.g., username and password) for a third-party website or service during your registration for this Site or in connection with updating your user profile, Scented Flame Candle Supply LLC may receive your information from such third-party website or service.  You will also encounter hypertext links to third party operated websites. These third-party websites may send their own cookies to you, log your IP address and otherwise collect data or solicit personal information.

SCENTED FLAME CANDLE SUPPLY LLC DOES NOT CONTROL AND IS NOT RESPONSIBLE FOR WHAT THIRD PARTIES DO IN CONNECTION WITH THEIR WEBSITES, OR HOW THEY HANDLE YOUR PERSONAL INFORMATION. PLEASE EXERCISE CAUTION AND CONSULT THE PRIVACY POLICIES POSTED ON EACH THIRD-PARTY WEBSITE FOR FURTHER INFORMATION.

8 - How We Use Your Information

The personal information you provide not only enables you to access various services offered on this Site, but also enables us to provide you with better service generally. We may use this information to contact you to respond to an inquiry we receive from you or to keep you informed about Scented Flame Candle Supply LLC and its products and services. If you choose to communicate with Scented Flame Candle Supply LLC by email and / or SMS, then messages from Scented Flame Candle Supply LLC to you will be considered to be sent with your consent and will be accessible to anyone who has access.

In some cases, we may contact you to let you know about new products or services. If you do not wish to be contacted by us for this purpose, or you believe you are receiving our communications in error or no longer want to receive them, you may inform us by clicking on the “unsubscribe” link in any email from Scented Flame Candle Supply LLC. We will discontinue this type of contact with you within 10 days after we receive your email.

To provide you with services offered on this Site, or to complete transactions or requests you initiate on this Website, we may transfer you to outside services provided by third party operators. In certain instances, the third-party content may be “framed” in such a way that it appears that you are still on the Site. In such cases, we will have agreements with those third parties whose websites you may be transferred to, under which the third parties agree to maintain the confidentiality of your personal information and to use it only to help us serve you.

9 - Sharing Your Information with Third Parties

We may share demographic data with advertisers and other third parties only on an aggregate (i.e., non-personally identifiable) basis. We may also share your information with our business partners who assist us by performing core services (such as hosting, billing, fulfillment, data storage, security, processing credit card payments, and delivering packages) related to our operation of this Site, processing and fulfillment of product orders, and/or by making certain Site functionality available to our users. Those business partners will be bound to uphold the same standards of security and confidentiality that we have promised to you in this policy, and they will only use your information to carry out their specific business obligations to Scented Flame Candle Supply LLC. When we contract with other companies to market or advertise products for Scented Flame Candle Supply LLC, we require that those companies also protect your personal information.

If you post Public Content for public view on this Site, we may distribute such Public Content to a wider audience by sharing it (or portions of it) with third parties so that they can publish it on their own websites and media platforms. We may ask them to credit you as the source of these contributions by including your account name and profile photo.

We may share your information with our parent company, subsidiaries, joint ventures, or other companies under a common control that we may have now or in the future, in which case we will require them to honor this policy. Additionally, we may transfer information about you to another company in connection with a merger, sale, or acquisition by or of Scented Flame Candle Supply LLC. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy.

Other than as set forth herein, we will not disclose your personal information to third parties without your written consent (which consent may be obtained electronically, such as by email), unless we reasonably believe the disclosure is essential to the conduct of Scented Flame Candle Supply LLC business or to provide services to you, including, but not limited to, where such disclosure is required by law, or if we believe such action is necessary in order to: (1) conform to the requirements of the law or comply with legal process served upon us; (2) protect or defend the rights, property or safety of Scented Flame Candle Supply LLC, our users, the public, or another party; (3) investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of the Terms of Service; (4) respond to claims that any posting or other content violates the rights of third parties; or (5) resolve customer disputes or inquiries.

10 - Information Provided on Behalf of Children

This Site is intended for general audiences aged 18 and older.  No part of our Site is structured to attract anyone under the age of 13. We do not knowingly collect or maintain personal information from children under the age of 13. If you become aware that your child has provided us with personal information without your consent, please contact us at customerservice@ScentedFlame.com If we become aware that a child under the age of 13 has provided us with personal information without parental consent, we will take steps to remove such information and terminate the child’s account.

11 - Security

Our policies and procedures limit access to personal information to those with a business reason to know such information.

Scented Flame Candle Supply LLC employs Secure Sockets Layer (SSL) technology to encrypt the transmission of nonpublic personally identifiable financial and transaction information over the Internet. Scented Flame Candle Supply LLC also utilizes additional security devices, such as firewalls, security patches, and antivirus programs, to protect nonpublic personally identifiable information. However, we cannot guarantee the confidentiality or security of your browser or any communication transmitted or accessible over the Internet. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.

Scented Flame Candle Supply LLC does not represent, warrant, or guarantee that personal information will be protected against unauthorized access, loss, misuse, or alterations. Similarly, Scented Flame Candle Supply LLC disclaims liability for personal information submitted through this Site. Users are hereby advised that they submit such personal information at their own risk.

12 - Controlling Your Personal Information

As a registered user of this Site, you can modify some of the information you have included in your profile or change your username by logging in and accessing your account. Upon your request, Scented Flame Candle Supply LLC will use commercially reasonable efforts to delete your account and the personal information in your profile; however, it may be impossible to remove your account without some residual information being retained by Scented Flame Candle Supply LLC. Registered users who wish to close their account should contact customerservice@ScentedFlame.com.

If you object to the disclosure or use of your personal information by Scented Flame Candle Supply LLC you must contact Scented Flame Candle Supply LLC.  However, you acknowledge that if you do not allow Scented Flame Candle Supply LLC to utilize your information, then Scented Flame Candle Supply LLC may not be able to provide certain information and services to you.

If you are a resident of the State of California, Scented Flame Candle Supply LLC provides you with information on how to exercise your disclosure choice options, such as your right to opt-out (which may be referred to as “unsubscribe”) or opt-in for use of your personally identifiable information by third parties (such as advertisers) for marketing purposes. Therefore, pursuant to the California Civil Code, we are not required to maintain or disclose a list of the third parties that received your personally identifiable information for marketing purposes during the preceding year.

If you are a California resident and wish to request information about how to exercise your third-party disclosure choices, please send a request by email to customerservice@ScentedFlame.com or by U.S. mail to 7401 First Place Unit K, Oakwood Village Ohio 44146

All requests must be labeled “Your California Privacy Rights” on the email subject line or envelope. For all requests, please clearly state that the request is related to “Your California Privacy Rights” include your name, street address, city, state, zip code and e-mail address (your street address is optional if you wish to receive a response to your request via email) and indicate your preference on how our response to your request should be sent (email or postal mail). We will not accept requests via the telephone. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.

13 - Changes to Policy

Scented Flame Candle Supply LLC reserves the right to change this policy at any time. Please review the contents of this policy frequently, as we may amend it from time to time to reflect changes in our services and our policies relating to data privacy. Amendments will become effective when posted on this Site. Scented Flame Candle Supply LLC will not provide you with a notice of any change in this policy. It is your responsibility to monitor and review any updates to this policy. Your continued use of this Site, or online services provided by Scented Flame Candle Supply LLC, after such posting will be deemed your acceptance of these changes to our privacy policy.

You may direct questions regarding this policy to: customerservice@ScentedFlame.com