Orders are accepted online 24 hours a day, 7 days a week.

Available shipping methods and shipping charges are displayed in your cart after entering your state and zip code, so you have your complete order total at checkout. Because payment is processed when you submit your order, you will know immediately if your order was completed successfully. An order confirmation email is sent to you immediately after placing your order, and a shipping confirmation with tracking information is sent to you once your order is processed for shipment.

By placing your order online, you have access to convenient features. Easily access your order history and tracking information by logging into your account. Use the 'Reorder' option from the 'Account Dashboard' to duplicate a previous order, or use the 'Recently Ordered' list from the 'Account Dashboard' to select which items you want to add to your cart.

Our Address:  7401 First Place, Unit K, Oakwood Village Ohio 44146.  Order pickups are located in the rear of the building.

• Orders not picked up within 7 days will be subject to cancelation and a restocking fee.
• Please call if you are planning to pick up orders around a major holiday to verify that we will be open.
• Order Pickup Hours are Monday-Friday 10am – 3pm
• When placing our order online or over the phone, select Pickup as your shipping method
• Please wait for your email confirmation before arriving to pick up your order
• Please bring a valid photo ID
• When you arrive, please text or call 407-233-3359 and include the following information:  Name on order, Order number, and vehicle make and model

We are closed on the following holidays annually, for pickup:

• New Year's Day
• President's Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• The Friday after Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve
• Last week of the year for our annual inventory

Orders may be placed by phone during business hours. You can call us at 407-233-3359 to place your order. We will be able to give your merchandise subtotal, shipping charges and confirm your payment is processed while we are on the phone with you. Tracking number(s) for your order and a confirmation can be sent to you by email as well.

To place an order by mail, we request that you add all items into your shopping cart, verify that all quantities are correct, and print out the shopping cart screen. Then click the "Checkout" button and enter all requested information (except payment information.) Once you have completed your address, the website will show you your shipping options (and their costs). Be sure to select one of the shipping options so shipping will be added to your order's grand total. Finally, print this screen and check to make sure all the information you provided shows up in the printed version.

Payment must be made by cashier's check or money order. We are not able to accept payment by personal or business check. Please send the shopping cart printout and checkout page printout along with your payment to the address listed below. Even if you placed the order by phone and let us know you will be sending payment by mail, we request that you include all order information when sending payment.
Scented Flame Candle Supply
7401 First Place, Unit K
Oakwood Village, Ohio 44146

Once payment has been received and processed, your order will be shipped and you will receive a shipment notification by email if you provided a valid email address with your order.

Because we process and ship orders quickly, it is very difficult for us to alter an order once it has been placed. For this reason, we ask that you make sure all items have been added to your cart and your order has been double checked for accuracy before submitting your order. If you discover an error in the address information you entered, please call us as soon as possible to get this information corrected. If you place your order by phone, we will repeat the items on your order prior to ending the call to help ensure accuracy.

If you decide to change your shipping address after the order has already shipped, we may be able to contact the carrier to accommodate this request. However, there is a fee of $20 for any changes to the shipping address. There is no charge for an address change if the order has not been processed.

Payment for online orders can be made by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. To help speed up the processing of your order, please make sure the funds are available before placing your order. You will not be able to submit your order if your credit/debit card is declined.  First time orders or orders over $500.00 dollars will be shipped to the billing address only.  Bank authorization is required for shipping to a non-billing address.

Payment for phone orders can be made by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. We will process the payment for your order while you are on the phone. If we are asked to hold an order for any reason, your order will be held for one week from the day it was placed. The order will be deleted from our records past that time, and you may incur a restocking fee.

Payment for orders by mail may be made by cashier's check or money order. We are not able to accept payment by personal or business check. 

When picking up your order at our facility, you may pay by any credit or debit card with a Visa, MasterCard, American Express, or Discover logo as long as it was issued by a bank based in the United States or Canada. We also accept payment by a certified check, money order, or cash. Personal and Business checks are not accepted.

Unfortunately, we are unable to use multiple forms of payment on one order. If you would like to use 2 or more payment methods, you will need to place multiple orders.

Payments from a credit or debit card can be declined by either your bank or card issuer as well as our payment gateway. Our payment gateway is set up with several filters to protect our customers from fraudulent charges. If the wrong billing address is entered on the order, this will trigger one of these fraud filters. If this happens, an error message will pop up at the checkout page and will tell you to try again. Please note that sometimes when this happens your bank will process that failed attempt and it will appear that the transaction went through. However, if you saw the error message saying that the billing address was incorrect, it means it was declined on our end and we have not collected any funds. We can confirm this for you by emailing you a copy of the transaction report from our payment gateway. You will need to contact your bank to see if they can reverse any pending charges from this attempted transaction.

You can track your order on our website by following these steps: Login to Your Account: If you have an account, log in using your username and password. Access the Order History: Once logged in, look for a "My Account" or "Order History" section. View Your Orders: In the "Order History" section, you should see a list of your previous orders. Locate the order you want to track and click on it to view the details. Track Your Order: On the Order Details page, you should find information about your order's status and shipping details. Click the Tracking Link: Click on the tracking number provided and you will be redirected to the shipping carrier's website. There, you can get real-time tracking information for your order. If you have any questions or issues at all, please don't hesitate to contact us so we can help you.

All customers who provide a valid email address will receive an email notification when their order ships. This email contains a link for you to track your shipment.

Our fragrance oils are sold by weight, not volume. The amount may vary depending on the weight of each oil, which can affect fill levels.

Most of our oils are phthalate-free. You can find this information listed on each individual fragrance oil's page.

Unfortunately, all sales are final. Due to health and sanitation reasons, and to maintain the quality of our oils, fragrance oils cannot be returned, refunded, or exchanged. We recommend purchasing sample sizes to ensure that you like the scent and it performs well in your application before buying larger quantities.

No, our fragrance oils are highly concentrated and should not be applied directly to the skin. They need to be mixed with a carrier oil or product base before use.

Store fragrance oils away from direct sunlight in a cool, dark place such as a cupboard or cabinet.

Absolutely not. We do not conduct any animal testing on our products.

Our fragrance oils do not contain palm or coconut oils.

No, our fragrance oils are not kosher.

Yes, our fragrance oils can be used in oil burners. We recommend mixing them 50/50 with dipropylene glycol (DPG).

While they may contain natural aromatic ingredients and essential oils, our fragrance oils also include some amount of synthetic components and therefore cannot be considered entirely natural.

When stored properly, fragrance oils typically last around one year.

Yes, you can use our fragrance oils for incense sticks. We recommend a 2:1 solution of DPG to fragrance oil.  Soak sticks for approximately 24 hours and then allow to air dry before use.

Yes, our fragrance oils are vegan.

Yes, our fragrance oils are gluten-free. However, this pertains to the wearing and handling of fragrance oils only - They should not be consumed.

No, our fragrance oils are synthetic and do not contain nuts.

Some oils may crystallize in colder temperatures, but this is normal. Place the bottle in warm water to dissolve the crystals. Crystallization does not affect the oil's scent or performance.

The color of fragrance oils can vary depending on their ingredients.

Flash Point is the lowest temperature at which a liquid can produce enough vapor to ignite when exposed to a flame or spark.

Our sample size is 1oz, which is enough to test the scent and perform a small test to see how the fragrance oil works in your chosen application.

Yes, we test our fragrance oils in a paraffin container wax and Soy wax with various wicks.  The results on our website are from our own testing, but we recommend conducting your own tests.

Fragrance usage limits refer to the maximum percentage of a fragrance that can be used in a product, as specified by IFRA (International Fragrance Association) guidelines.  For example, a product with a fragrance usage limit of 1-7% would indicate you can at most use 7% of the fragrance in your product.

We ship cases of wax in separate boxes to ensure safety during transit. This is particularly important as shipping companies often add handling fees for packages over 50 lbs, making it more economical to ship each case individually.

UPS often assigns a master tracking number for all packages in a shipment, though each box should have its own tracking number. You can visitwww.ups.comand enter your master tracking number to view the tracking information for each individual package.

Sign in to your account and navigate to the 'Account Dashboard' or 'My Orders' section. Click on 'View Order' for the relevant order, then select the 'Order Shipments' tab. You can track your shipment using the provided tracking number.

Tracking information will become available once your order has been processed, packed, and a shipping label has been created. If it shows "shipment information sent to Carrier," it means your order is ready for shipment but hasn't yet been picked up by.

We primarily use USPS and UPS for shipping. You can choose different service levels for each carrier. For larger orders requiring LTL shipping, we partner with UPS Freight, offering competitive rates and options for both commercial and residential addresses.

Yes, we ship LTL daily, providing substantial savings for large orders.  If your order weights over 300 lbs, you will see a message asking you to contact us for a freight quote to complete your checkout.  We can then work with you to determine the most cost effective way to ship your order.

If your order weights over 300 lbs, you will see a message asking you to contact us for a freight quote to complete your checkout.  We can then work with you to determine the most cost effective way to ship your order.

We primarily use UPS Freight due to our negotiated discounts, which we pass on to our customers. However, if you prefer to arrange pickup with your own carrier, you can provide us with the necessary information, including a completed bill of lading.

Currently, we do not offer international shipping.

Please report any damage or incorrect items within 24 hours of receipt. We may request photographs of the damage or loss, so please retain the packaging until after photos are submitted. If a package arrives heavily damaged, please refuse it upon delivery and contact us.

If your tracking number indicates delivery but you haven't received your order, we won't refund or replace items until a claim is resolved in your favor. We can assist you in filing a claim and will refund or replace items if the claim is successful.

Scented Flame Candle Supply LLC is located in and ships from our warehouse in beautiful Ohio.

Our fragrance oils are shipped in durable, safety-tested PET bottles to prevent breakage during transit.

We accept Visa, Mastercard, American Express, Discover, and PayPal. However, we do not accept personal checks or money orders.

If your card is declined, it may be due to an incorrect address or security code. For security reasons, please ensure the billing address and security code match your card's information. Avoid emailing credit card details; instead, call us at 407-233-3357 for assistance.

No, we do not offer open account terms. This helps us maintain competitive pricing by keeping our costs down.

If you can't use a credit or debit card, we accept payment by cashier’s check or money order. Personal or business checks are not accepted. You can call us to place your order, and we'll call you back with the total, or you can use our online shopping cart to determine the total amount, ensuring shipping charges and sales tax are included if applicable.

Yes, your credit or debit card will be charged as soon as you place the order.

If it seems your credit card was charged multiple times, it's likely due to difficulty submitting your online order. However, your card isn't actually charged multiple times. When you click the "Place Order" button, the funds are authorized but not charged. The website then checks for correct billing information. If errors occur, funds may be authorized again. We only receive your order once successfully submitted. Any extra authorizations will be released, and charges won't go through multiple times. If you have concerns, please contact us for assistance.

No, we do not have a storefront open to the public.

We welcome all honest product reviews, whether positive or negative. Reviews must be in English and written by customers who have purchased the product. We have guidelines in place to ensure respectful and informative reviews without profanity, advertising, or personal information.

Our business hours are Monday to Friday, from 8:00 am to 4:00 pm. We are closed on major holidays.